Shipping + Returns

Processing Time

All items are made to order. Please allow 3–6 weeks for processing prior to shipment. Processing times may vary during sales, promotions, or periods of high order volume.

Shipping

Orders are shipped via USPS Ground Advantage.
Tracking information will be provided once the order has shipped.

Once an order has been shipped and accepted by the carrier, BlackMadonna Juju is not responsible for delays, loss, or damage caused by the shipping carrier, provided the shipping address entered at checkout is accurate.

International Orders

International shipping is available. Buyers are responsible for all customs duties, VAT, taxes, and import fees required by their country. BlackMadonna Juju is not responsible for customs processing delays or carrier-related delays.

Returns, Refunds & Exchanges

Due to the made-to-order nature of the items, all sales are final.
Refunds, returns, and exchanges are not accepted.

Order Issues

If an order arrives damaged or incorrect, the buyer must contact BlackMadonna Juju within a reasonable timeframe after delivery so the issue can be reviewed and addressed.

Lost Package Resolution

  • Once an order is marked Delivered by USPS, BlackMadonna Juju is not responsible for lost or stolen packages. Buyers are encouraged to check with household members, neighbors, or their local post office.

  • If a package shows In Transit or Delayed beyond the expected delivery window, the buyer must allow 7–10 business days for USPS to resolve the delay.

  • If a package appears lost, the buyer may request that a USPS Missing Mail Search be initiated. BlackMadonna Juju may assist by providing tracking information but is not responsible for carrier errors.

  • BlackMadonna Juju does not issue refunds or replacements for packages confirmed as delivered by USPS.

  • If a package is returned to sender due to an incorrect or incomplete address provided at checkout, the buyer is responsible for reshipping fees.

  • For international orders, delays caused by customs, duties, or import inspections are outside of the seller’s control and do not qualify for refunds or replacements.

By placing an order, the buyer agrees that delivery confirmation provided by the shipping carrier constitutes proof of delivery.